Terms of Service

Welcome to Velvnox. These Terms of Service ("Terms") govern your use of our website located at https://velvnox.com and any purchases made from our store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Overview

Velvnox provides reborn baby dolls and related products through our online store. These Terms apply to all users of the website, including customers, browsers, and visitors.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under supervision of a parent or guardian

You agree to provide accurate and complete information when placing orders.

3. Products and Services

We make every effort to display our products accurately. However, we do not guarantee that:

  • Product colors will appear exactly the same on your screen

  • All product descriptions are completely error-free

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities of any product

  • Refuse any order at our discretion

4. Pricing and Payments

All prices are listed in the currency shown on the website.

You agree that:

  • Prices may change without notice

  • You will provide valid payment information

  • You are authorized to use the selected payment method

Payments are processed securely through third-party providers.

5. Orders and Order Acceptance

We reserve the right to refuse or cancel any order if:

  • Fraud or unauthorized activity is suspected

  • Incorrect pricing or product information is displayed

  • The product is out of stock

If your order is canceled, you will receive a full refund.

6. Shipping

We aim to process and ship orders promptly. However, Velvnox is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Incorrect shipping information provided by customers

Shipping times are estimates and not guaranteed.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

We reserve the right to refuse refunds if the product has been used, damaged, or returned improperly.

8. User Conduct

You agree NOT to:

  • Use the website for illegal purposes

  • Attempt to hack or damage the website

  • Submit false or misleading information

  • Copy or misuse our content without permission

Violation may result in termination of access.

9. Intellectual Property

All content on this website, including:

  • Images

  • Logos

  • Product descriptions

  • Text

  • Design

is the property of Velvnox and protected by copyright laws.

You may not copy, reproduce, or use our content without permission.

10. Limitation of Liability

Velvnox shall not be liable for any:

  • Direct or indirect damages

  • Loss of profits

  • Loss of data

  • Loss resulting from use of our website or products

Use of our website is at your own risk.

11. Disclaimer

All products and services are provided "as is" without warranties of any kind.

We do not guarantee uninterrupted or error-free service.

12. Termination

We reserve the right to terminate or suspend access to our website at any time without notice if these Terms are violated.

13. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page.

Continued use of the website means you accept the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable international ecommerce laws.

15. Contact Information

If you have any questions about these Terms, contact us:

Email: support@velvnox.com
Website: https://velvnox.com