Privacy Policy

Welcome to Velvnox (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://velvnox.com and purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)

  • Account login information

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited

  • Time and date of visits

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and protect our website

  • Send marketing emails (only if you subscribe)

3. Cookies and Tracking Technologies

We use cookies to:

  • Improve user experience

  • Remember your preferences

  • Analyze website traffic

  • Provide personalized content

You can disable cookies in your browser settings.

4. Sharing Your Information

We do NOT sell your personal information.

We may share your information with trusted third parties such as:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments)

  • Shipping companies

  • Website hosting providers

  • Legal authorities (if required by law)

These parties only use your data to perform services for us.

5. Payment Security

Your payment information is processed securely by third-party payment providers. We do not store your full credit card information on our servers.

6. Data Security

We use industry-standard security measures to protect your personal information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

However, no system is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Opt-out of marketing emails

You can contact us anytime to exercise these rights.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

11. Contact Us

If you have any questions, contact us at:

Email: support@velvnox.com
Website: https://velvnox.com