Shipping Policy

Thank you for shopping with Velvnox. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • If there is a delay, we will notify you via email.

2. Shipping Time

Estimated delivery times:

  • United States: 5–12 business days

  • United Kingdom: 5–10 business days

  • Canada: 7–14 business days

  • Australia: 7–14 business days

  • Europe: 5–12 business days

  • Other International Locations: 7–20 business days

Delivery times are estimates and may vary depending on your location.

3. Shipping Fees

  • Shipping fees are calculated at checkout.

  • We may offer free shipping promotions from time to time.

  • Any applicable customs duties or taxes are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

You can track your order using the tracking link provided.

5. Delays

Shipping delays may occur due to:

  • Customs clearance

  • High shipping volume

  • Weather conditions

  • Carrier delays

Velvnox is not responsible for delays caused by shipping carriers.

6. Incorrect Shipping Address

Please ensure your shipping address is correct.

Velvnox is not responsible for orders shipped to incorrect addresses provided by customers.

If you notice a mistake, contact us immediately at:
support@velvnox.com

7. Lost or Stolen Packages

Velvnox is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is lost, please contact the shipping carrier first.

You may also contact us for assistance.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged product

We will review and provide a replacement or solution.

9. International Shipping

We ship worldwide.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Any additional fees required by their country

10. Contact Us

If you have any questions about shipping, contact us:

Email: support@velvnox.com
Website: https://velvnox.com